For support teams
Answer faster, and still sound like you.
Keep your canned replies, troubleshooting steps and guides in one side panel, beside the ticket. Find the right reply in a search, then make it fit the customer.
Pastree is a desktop browser extension. Install it in Chrome, Firefox, or Brave on your computer.
Reply to Dana
I’ve refunded the duplicate charge. It should reach your account in 5 to 10 business days.
The workflow
One ticket, start to finish.
A reply asks for the same few things every time. Here’s where each one comes from.
- STEP 1
Your greeting, link and sign-off in one keystroke
Give your greeting, your help-center link and your sign-off their own shortcuts.
Greeting
Hi there, thanks for getting in touch.⌃⇧U
Help-center link
help.northwind.example/billing⌃⇧I
Sign-off
Happy to help. Priya, Northwind Support⌃⇧O
Illustration · sample data HOW IT WORKS
Click a field, press the shortcut, and the item is inserted. Each key stays with the item you picked.
- STEP 2
The right reply, a quick search away
Keep canned replies in lists like “Billing replies” and “Troubleshooting steps”. Search for a word, paste the reply, then make it fit the customer.
Search PastreeClipboardListFilesPromptsBilling replies5Duplicate charge: refund on its way…Updating the card on file…Where to find past invoices…Changing plans mid-month…Troubleshooting steps9Account questions7Closing lines44 listsAuto-captureReply
I’ve refunded the duplicate charge. It should reach your account in 5 to 10 business days.
Copied from “Billing replies”
Illustration · sample data - STEP 3
Attach the setup guide
Choose a stored guide or screenshot, then click the reply’s upload area. No hunting through folders.
Search PastreeClipboardListFilesPromptsClick an upload area on the page to attach northwind-setup-guide.pdf
Cancel3 of 50 files · 2.2 MBPDFAttachnorthwind-setup-guide.pdf
1.8 MB · Added Sep 10
PNGAttachexport-settings-annotated.png
312 KB · Added Sep 19
PDFAttachreturns-form.pdf
96 KB · Added Aug 14
3 filesAuto-captureAttach files
Click to attachIllustration · sample data - STEP 4
Adjust a reply’s tone with a prompt
Select your draft, fill in the tone, copy the finished prompt, and paste it into your AI tool.
Use Prompt
Soften a reply
{tone}
warm and calm
{length}
80
Rewrite this reply to sound warm and calm, in under 80 words: The charge is correct. Your plan renewed on March 1, as shown on your invoice.
{{selection}} filled from your selection
Copy PromptIllustration · sample data
Your support kit
Set it up once. Reuse it every time.
Lists
Canned replies
- Billing replies
- Troubleshooting steps
- Account questions
- Closing lines
Files
Guides
- Setup guide (PDF)
- Annotated screenshot (PNG)
- Returns form (PDF)
Shortcuts
Keys you’ll use daily
- ⌃⇧U Greeting
- ⌃⇧I Help-center link
- ⌃⇧O Sign-off
Prompts
Support collection
- Soften a reply
- Shorten to three sentences
- Turn notes into steps
Good to know
Questions support teams ask.
Can my team share one set of replies?
Not through Pastree. Everything stays on each person’s computer, and a backup holds your own clipboard history too, so it isn’t a way to share. Keep the shared versions where your team already keeps them, and save the ones you use into your own lists.
What about customer details I copy?
Auto-capture is off until you turn it on. With it on, Exclude passwords skips card numbers, US Social Security numbers and one-time codes, though it can miss some. Everything stays on your computer, and setting Auto-delete to When the browser closes clears your history each time you close the browser. Starred items and lists stay.
How do I find the right reply fast?
Search covers your lists, so a word from the reply is enough. Star the replies you use most and press ⌥F (Alt+F on Windows) to see just those. The right-click menu also lists the first 10 items of each list.
Where are my replies kept?
Locally in your browser, on your computer. A backup includes your lists but not your files or prompts, so keep your original guides. Clear any of them anytime.
Stop retyping.
Start reusing.
