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Pastree

The clipboard manager that organizes your frequently used text into easy-to-access lists. Simple, secure, and completely free.

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← Support/Troubleshooting

Troubleshooting clipboard sync issues

Last updated: 12/13/2024

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Troubleshooting Clipboard Sync

Having trouble with clipboard synchronization? Here are common solutions.

Common Issues

Clipboard Not Working

  • Check Permissions

    - Ensure Pastree has clipboard access

    - Grant necessary browser permissions

  • Restart the Extension

    - Disable and re-enable Pastree

    - Refresh your browser

  • Clear Cache

    - Go to Pastree Settings

    - Click "Clear Cache"

    - Restart the extension

    Sync Problems

  • Check Internet Connection

    - Ensure stable internet access

    - Try disabling VPN temporarily

  • Account Issues

    - Verify you're logged in

    - Check account status

  • Data Conflicts

    - Clear local data

    - Re-sync from server

    Advanced Troubleshooting

    Browser-Specific Issues

    Chrome:

  • Check extension permissions
  • Disable conflicting extensions
  • Update Chrome to latest version

    • Firefox:

  • Verify add-on permissions
  • Check about:config settings
  • Update Firefox

    • System-Level Issues

    Windows:

  • Run as administrator
  • Check Windows clipboard service
  • Update system drivers

    • macOS:

  • Check accessibility permissions
  • Verify clipboard access
  • Update system software

    • Getting Help

    If issues persist:

    1. Check our common issues guide

    2. Contact support with:

    - Browser version

    - Pastree version

    - Error messages

    - Steps to reproduce

    Prevention

  • Keep Pastree updated
  • Regular data backups
  • Monitor system resources
  • Avoid conflicting software