Last updated: 12/9/2024
No image available
Quick fixes for the most frequently encountered problems.
Problem: Browser blocks the extension installation
Solution:
1. Check if your browser is up to date
2. Disable other clipboard extensions temporarily
3. Try installing in incognito/private mode
4. Clear browser cache and cookies
Problem: Extension requests too many permissions
Solution:
1. Review the permission request carefully
2. Grant only necessary permissions
3. Update to the latest version
4. Check browser security settings
Problem: Pastree doesn't capture clipboard items
Solution:
1. Check if Pastree is enabled in extensions
2. Verify clipboard permissions
3. Restart your browser
4. Try copying text manually first
Problem: Created lists disappear after browser restart
Solution:
1. Check if you're signed in to your account
2. Verify sync is enabled
3. Check browser storage permissions
4. Try creating a test list
Problem: Can't find items in search
Solution:
1. Check spelling and try different keywords
2. Clear search filters
3. Verify items are properly tagged
4. Try searching in specific lists
Problem: Pastree takes too long to open
Solution:
1. Clear browser cache
2. Disable other extensions temporarily
3. Check available memory
4. Update to latest version
Problem: Pastree uses too much RAM
Solution:
1. Reduce number of stored items
2. Clear old clipboard history
3. Disable auto-sync if not needed
4. Restart browser regularly
Problem: Changes don't appear on other devices
Solution:
1. Check internet connection
2. Verify account login status
3. Force manual sync
4. Check sync settings
Problem: Same items appear multiple times
Solution:
1. Check for multiple Pastree installations
2. Clear cache and re-sync
3. Remove duplicates manually
4. Contact support if persistent
1. Try the solutions above
2. Note your browser version
3. Record error messages
4. Test in incognito mode
Still having issues? Check our detailed troubleshooting guide.